My silky terrier, Bentley, has always been pretty picky about the people he likes because of being mistreated in his first home and because of that, I've always gotten nervous when it comes to getting him groomed and stuff! When I started taking Bentley to see Crystal at Shadow Lake Petsmart for grooming, I knew I didn't need to worry because she treats every dog like her own. He actually enjoys seeing her and he always looks (and smells!) fantastic when I pick him up! She is always so nice and I can tell Bentley is so comfortable with her, and that makes me comfortable knowing that he is in great hands when I leave him with her. Thank you for being so great, Crystal!
Store was short on supplies that I needed what they did have was not the right size said their truck was coming in this week it seems like each time I go there it is that way customers pick up stuff look at it and then throw it down don't put it back where it belongs making the place look unkept. It is a good store and in most cases they do have what I need as far as dog food.
We went here to purchase a hamster for my 6 year old daughter. We had purchased a cage for the hamster and given it to her for Christmas with a promise to go get the hamster after Christmas. So we go in the day after Christmas, she picks out a hamster and we ask for assistance. We get this crazy lady who starts grilling us. She needs to know what kind of cage we have so we walk her to the next aisle and point to the hamster cage we purchased. She tells us this won't do, we need at least a 40 gallon aquarium for the hamster!! Keep in mind.... WE BOUGHT THE HAMSTER CAGE AT THIS STORE! We're standing there in the aisle pointing to it... in their store... where we purchased it... and she says it isn't good enough. So she shows a $230 aquarium that she says would be sufficient. I point out to her that: 1. You sell this cage!! and 2. You're keeping two hamsters in a container the size of a shoe box in the store! Crazy lady has no explanation for why they sell hamster cages that don't meet the basic requirements of a hamster or why they don't meet those basic requirements themselves. So we leave with our disappointed 6 year old and drive down the road to PetCo in Bellevue where a nice young man sells us a similar hamster for a better price and without 20 questions. Do yourself a favor and avoid this place. I purchased a leopard gecko for my son here once and received good service so I'm unsure if it's one crazy lady or a systemic problem but either way I won't be back. Reading some of the other reviews about a lady claiming they needed a huge aquarium for a 29 cent goldfish rings too similar. By the way, I was concerned so I found the humane society web page description of requirements for keeping a hamster and they say a 20 gallon aquarium or similar size cage is fine. Apparently the crazy lady has stricter requirements than the humane society. Oh and the best part, she used the term "legally" with us. We inquired about buying the hamster and then getting a larger aquarium off of Craigslist, etc. so we didn't have to spend their ridiculous $230 for one. She said "I can't legally sell it to you"! I literally laughed out loud as we left the store. Like literally she'll be arrested for selling us the hamster if we don't buy a $230 aquarium to go with it?? She was just standing there making stuff up and lying to our faces.
We took our Chihuahua here to get him groomed. We were supposed to be there at 5. They said if we didn't hear from him by 8:32 just come on in and pick him up. We get there at 8:30 and they still are not done with him they say it's going to be another 10 minutes. While they were doing him they stopped and went to do another dog. How long does it take to trim an 8 pound dog. I only gave one star because you had to give one to at least leave a comment. We will not be back.
Awesome store. Not so awesome cashier. The cashiers number was 621230 she was on the second register around 4:30 today. She didn’t have a clue what she was doing and had someone “finish” the sale by handing me a receipt so she could hurry up and leave. If you hate work that much get a new job? That’s all.
Petsmart is a US Veterinary Care based in Papillion, Nebraska. Petsmart is located at 7903 Towne Center Pkwy, Papillion, NE 68046, USA.
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