They have messed up my ring 3 times now. First it was sent to be resized and they only resized 2 out of 3 bands but still put it together, after getting it back (2 months later) the main diamond fell off, another 3 weeks to fix it. A couple of weeks ago I went in just to get them cleaned, the manager, Connie cleaned them for me. Later on that night I noticed one was turning yellow so I went back the next day. The girl that helped me first said it was just the metal. I explained to her that one ring was silver and one was white gold, she didn't seem to believe me and checked and confirmed. We came to the conclusion that the wrong cleaner had been used. She said "we have a new girl so it must've been her not knowing what she was doing" I explained to her it was actually the manager who had cleaned it. They never once apologized or offered to make it right I had to demand for it to be cleaned properly. I have been to different branches and have never had any problems, this one just needs better management.
The store manager, Connie, is so rude. She has very poor people skills and should not work with people period. She was completely disrespectful. We walked into the store to take back a ring we bought online and buy another in store to replace it. Instead they exchanged the rings which didn't seem like a big deal in hindsight. We exchanged the rings, in which Connie was very rude about. Not sure why she had such a problem with it. And I'm also not sure why the girl who helped me with the second ring couldn't figure it out on her own. They informed us it would be a $20 resizing charge for the new ring. At that point we said no thank you, we can order it online for free. Then Connie said they would do the re sizing for free if we bought it in store. So we said okay fine. After we left the store we saw that they just took $20 off the ring and still charged us to re size the ring. Not that big of a deal but she lied to us. And if I didn't end up liking the ring I would have lost the $20 if I went to return it. So my husband went back in the same day and confronted Connie about it and told her we just wanted a refund because she lied and was rude about it when he confronted her. They refunded the ring but not the sales tax. That makes no sense. So we returned two brand new rings and lost the sales tax on one. And connies response was I don't know what happened. Not "I'll fix it", not "I don't know what happened but I'll call someone", just sorry have a nice day. And she really expected us to leave the store $21 short of what we came in with. The whole situation seemed like a computer issue but Connie was just terrible the whole time. Very snotty. Even rude to the girl who worked there that asked her for help. Never again will I buy jewelry from them. And I buy all my jewelry there. It's a shame I have a lifetime warranty on my wedding ring and have to take it there. Definitely not going to the papillion location.
So we ended up just paying for the ring even though we didn't give the okay, but I'd rather not send it back and not have any idea when I'm getting it back. I appreciate everything Sierra and Desiree did to try and help me. Either one of them would be a better fit as manager than Connie.
This was one of the few places that would adjust the links in a watch we received as a gift. I had to call around to several places (including other Kay Jewelers), before finding a place that would adjust a watch. Most places either required you to have purchased the watch from them or charged a really high rate. This location did it free of charge (however, they did suggest a donations to St Judes). We gladly drove 30 minutes to this location and made a donation. The staff was friendly and service didn't take long at all. Will be going back to this location in the future!
Almost two weeks later I've heard nothing back from the manager about what's going on with my ring so I decided to call and ask about it. I called and the girl who answered the phone told me my ring wouldn't be coming back until July 2nd and she doesn't know what is going on with it or why it's going to take so long. Also didn't offer to check in with the manager to see if she knew anything. Her answer was just "we don't know".
I got a call yesterday from Sierra that my ring was in and had been repaired and that there was a cost. My husband called back and spoke to Connie (the manager) to let her know that we didn't give them the okay to fix the ring and that they were supposed to be getting us an estimate and letting us know what was going on (which obviously nobody had any idea what was going on). My husband also asked if they figured out the problem as to why the diamond had been falling out because why would we put more money into a ring that keeps falling apart. Her response was " I don't know if you want we can just send it back to the home office and they can take it back apart."
I've been a frequent customer to the Kay in Papillion since 2012 when I got engaged. Since then I have had nothing but issues with my wedding ring.
I'm going to start this review off with a PLEASE DO NOT PURCHASE FROM THIS KAY'S STORE! You won't regret going somewhere else..even to another Kay's location. The manager Connie here needs to be fired and believe me, I am going above her to tell her boss what a horrible person and sales associate she is. My boyfriend purchased an engament ring here for me and Connie helped along in the process. They sat down together and he specifically told her NOT to mail anything to our house. He wrote down his email and told her to call him...even paid the ring off in cash so their wouldn't be a receipt. So..what happened? I was checking the mail like any other day and I opened information on the ring thinking it was going to be ads from them, a wedding ring was the furthest thing from my mind! We went in the other day to confront her about it that she ruined our engagement and honestly I just felt horrible for my boyfriend. She was so rude and unapologetic she could give a care less! She proceeded to blame me because it was addressed to him and tried to come up with the excuse that she came back from vacation and had no notes left for her, she was just "doing her job" my boyfriend gave her his email and she wrote a note to herself to not send anything!! She is 100% at fault for this. We were completely nice about it...we are understanding people. She laughed at our situation and proceeded to be snudy about the whole thing. We have gone to another Kay's in the area and explained to them our situation and they are SO much nicer and welcoming. We will continue to go to that one. Please...do not come here. He should have read the reviews on this place and on HER because clearly mine isn't the only bad review. She ruined his surprise and I feel awful about the whole situation..but Connie could care less and avoided any blame. She thought it was a laughing matter..dont expect anything from her. I cant say enough about how much of a bad experience we have had with her, not Kay's..just Connie. And I hope she or someone of importance reads this...don't let her screw up your engament fellas!! Go somewhere else!
Since our wedding I have upgraded my diamond in my ring to a bigger one and the diamond has fallen out twice now. Once this past July and now this April. Which I don't understand why I'm having this issue since I don't frequently wear my ring. I took my ring in on April 30th to see what they could do for me. Since I was 3 months past the 6 month inspection date they said more than likely I would have to at least pay half for the diamond to be replaced and they would send it to the home office to have an inspection done to see why it's doing that and to get an estimate.
So I left my ring there to send into the home office. Meanwhile the two girls helping me (Sierra and Desiree) said their manager had just gotten back from vacation and she would give me a call in the next couple of days to let me know what's going to be happening.
Kay Jewelers is a US Jewelry Store based in Papillion, Nebraska. Kay Jewelers is located at 7474 Towne Center Pkwy Suite 127, Papillion, NE 68046, USA.
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