Ulta as a whole I enjoy, but this one in particular I am not a fan. The employees I’ve had interactions with have been rude on many accounts and have acted as if doing their jobs is asking too much out of them. The last straw for me was a few days ago when the girl at the cash register was completely rude a snobby. This wouldn’t be much of an issue to me if it were a thing that happened a few times and I can easily forgive mistakes made once or twice. I realize customer service isn’t always the most pleasant job and that we all have our good days as well as our bad, but the fact this is a continuous occurrence that I’ve had to deal with on multiple occasions with many different employees is just unacceptable.
Ulta is the bomb!
Good for high end make up etc. Do sell "drug store" brands as well. Helpful staff. Really nice makeup "kits" that are usually on "special" around the holidays that make nice gifts.
Upon arriving at ULTA I was not greeted or asked if I needed help, but I was followed around at a distance as I looked at the higher end makeup. While I was shopping the people around me were specifically asked if they needed assistance but I was bypassed. I asked a woman for assistance finding an item that I had seen at ULTA online. She told me, " ULTA doesn't sell anything like that," and walked away. The cash register was my only friendly interaction. A nice woman named Jaclyn was very personable, but not enough to make up for her coworkers. I think I'll do my shopping at ULTA online instead.
I personally love this ULTA.
Ulta Beauty is a US Hair Care Studio based in Papillion, Nebraska. Ulta Beauty is located at 7701 Towne Center Pkwy, Papillion, NE 68046, USA.
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